![]() If your crash doesn't happen in Troubleshoot Mode, it is most likely because an extension, theme or hardware acceleration is causing the crash. The crash doesn't happen in Troubleshoot Mode Try to get help with your crash ID (see below). If your crash still happens in Troubleshoot Mode, it is not being caused by an extension, theme or hardware acceleration. The crash still happens in Troubleshoot Mode Consider using it before going through a lengthy troubleshooting process. Note: The Refresh Firefox feature can fix many issues by restoring Firefox to its default state while saving your essential information. See Update Firefox to the latest release for details. Making sure you have the latest version may fix your crash. The crash you're experiencing may have already been fixed in a new version! Update FirefoxĮvery Firefox release includes a number of fixes for crashes that people have reported. 7.1 Ask for help in the Community Support forum.5.2 The crash doesn't happen in Troubleshoot Mode.5.1 The crash still happens in Troubleshoot Mode.5 Check to see if the crash happens in Troubleshoot Mode.4.2 The crash doesn't happen in Safe Mode.4.1 The crash still happens in Safe Mode.4 Check to see if the crash happens in Safe Mode.1.6 Update your Internet Security software.
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